How we work
We constantly work to create and improve a good overall for our customers when it comes to products, functionality and service. The
areas we are working hard with, are the Web site, delivery and service. See below for more information on these parts.
The Web Site
RoyalDesign.co.uk is constantly updated so that it is always present and clear. Besides, it has to be easy to use. All information
relating to our products must be accurate and consistent with the supplier's description. Our products represent among the best on
To help you plan when to expect your order, you'll receive a e-mail with an estimated arrival date and our customers also a reference
number so you can follow the shipment from our shipper FedEx.
Service after purchase
Our goal is that you always will be completely satisfied with your purchase. Therefore, we offer 100% customer guarantee. That means
that you, without further explanations, may return your goods within 14 days for a full refund. For details, see;
Customer Service: Returns & Exchanges. Our customer support
also responds quickly to all your questions and comments.