Payment and delivery

Payment Methods

We accept online credit card payments from Visa, MasterCard, American Express and Diners. All orders at are made on a secure SSL Server to ensure safe shopping. We also accept PayPal. The money is charged once the order has been placed and an order confirmation has been e-mailed to you.

Credit Card Payment

You can always feel secure in using a card issued by VISA, MasterCard or American Express at We work with DIBS Payment Services, which is Scandinavia's leading provider of payment services via the Internet and certified according to the card industry's new stronger security PCI DSS (Payment Card Industry Data Security Standard). When you pay by card you are sent forward to a secure page with SSL certificate, where you can safely enter your card details and implementation of payment. Once payment has been approved, you are sent back to where you get a confirmation that your purchase is completed.

For more information please go to Technology & Security.


Paypal is used when you don't want to give out the information for your credit card. You sign up for a free account and transfer money out of your checking account into the PayPal account (usually takes around two days to register) and use PayPal to pay. Just go to to sign up.


If you will not be available at your home address to sign for your order, can ship your order to your work, or another more convenient destination. For your security the orders may not be delivered without an authorized signature, therefore we cannot ship to PO boxes or APO's. If you cannot be available to sign for your parcel, please be sure that an adult who is authorized to sign for your parcel will be present at the designated shipping address.

If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc. the carrier may accept the signatures of employees, receptionists, and similar administrative personnel upon delivery.

Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

You will receive an e-mail when the order is shipped. The email contains the Tracking number so you can track the shipment online, and see the expected delivery date.

DHL deliveries

Due to logistic reasons, larger items such as furniture can not be sent with FedEx. In this case, we will ship your order with DHL shipping services. For all DHL deliveries, the approximate shipping time to the UK is 5-7 business days. You will be notified if your order requires DHL shipping and our customer service team will inform you of the terms and conditions.
(Please be aware, DHL can not deliver items directly into your home. Instead they will deliver your items to the property address at street level and it is your responsibility to move/arrange your items in your home, as appropriate.)

Shipping companies:


Items not delivered

We charge £15 if you are unavailable to receive your delivery or if you refuse to accept your parcel. If you change your mind when the parcel already on it's way, you have to receive the parcel and return it to us, otherwise it will be registered as not received and charged automatically. If you return the goods to us you assume the risk of transportation.

Delivery Damages

All parcels leaving us are insured. If the parcel and/or the content is damaged when you receive it, report it immediately on the spot. If you have opened the parcel and discover damage, please contact us at Customer Service and we will assist you.

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