We use Returnado to make returns as easy and convenient as possible. You can register your return in the Returnado widget here. There is a return fee of £19 for small items and £150 for larger items (e.g. furniture and certain lamps).
If you've received a faulty item, please use our contact for to file a claim. You need to attach pictures of the fault as well as your order number.
We abide by Swedish consumer law (Konsumentköplagen), which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect, as well as the product packaging, shipping packaging and packing material.
In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame.
Please refer to section 5 and 6 in our terms & conditions for more detailed rules and information for returns and claims. Always contact customer support before returning an item.
If you are not satisfied with your purchase you have 30 days to return your item, counting from the date when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.
You have the right to unpack and check the appearance of the product. A prerequisite for your return to be approved is that your item with any original packaging must be returned in the same condition as when you received it, i.e. in essentially unchanged condition. If the product you ordered requires assembly, it must be unassembled for your return to be approved.
Attach the return label on top of the old label. If you received your package where the shipping label was attached on an outer packaging, you also need to use an outer packaging when returning the product in order for the return to be approved.
We reserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. More information on this is available in our terms and conditions.