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Shipping & Delivery

About us
Brexit's impact on your shopping

The Brexit transition period ends in 2020, and new rules will be effective from 2021 onwards. As RoyalDesign is a Swedish business located in the EU, we are taking the following steps to keep your shopping as convenient as possible:

1) Shipment and delivery

Shipping times are expected to increase somewhat due to the additional steps required by our carriers. Orders shipped with economy shipping are currently experiencing long delays (up to 2 weeks) due to long handling times at the UK sorting terminal. Please choose FedEx Priority to avoid these delays. In some cases, certain items may make it necessary to manally re-book the order to economy shipping, even if the order appears to be eligible for priority shipping. In these cases, the priority shipping charge will of course be refunded to you.

2) VAT and tariffs

Prices on RoyalDesign will continue to be displayed including VAT, and RoyalDesign will pay any and all import tarriffs which may arise. Tariff invoices for new orders will be sent to and paid by us, so no additional steps are required by you when shopping with us.*

*The fee or invoice may be sent to you if you placed your order before Jan 9th 2021, such as if you purchased a back-order item with a long delivery time. If this is the case, please save your receipts or invoices and contact customer support, and we will compensate you for the full amount. We apologise for this inconvenience.

General

We're continuously working on improving and broadening our delivery options to make shopping with us more convenient. Normally your order will be shipped once all items are available in stock. However, due to logistic issues your order may be sent in two or more shipments. This will be highlighted in the tracking information that you will receive with your tracking email. Your parcels may arrive at different days and times, but you will always be able to track the shipments on the shipping carriers website. ​

Your delivery step-by-step

1) Order confirmation

Shortly after placing an order, you will receive an order confirmation with information on your purchase, as well as the current stock status for all items.

2) Delivery update

If your delivery were to be delayed we will notify you by E-mail with a new estimated lead time from our supplier. The same applies if your products were to be out of stock with our supplier.

3) Shipping confirmation

When your order is shipped from our warehouse you will receive a delivery confirmation by E-mail. In the shipping conrifmation you will receive a tracking link, so that you can follow your order's progress all the way to your home.

4) Text message-notification

Finally, you will be notified by text message (SMS) when your delivery is ready to collect or when it's out for home delivery. Your parcels may arrive at different days and times, but you will always be able to track the shipment on the shipping carriers website. ​

On our delivery times

The delivery times specified for each shipping company below refer to the time after your order has left our warehouse and been handed over to a carrier. Please note that we have a handling time to prepare and package your order before then. You can find details regarding our handling times in our terms & conditions. We are unfortunately unable to affect delivery times after we've handed over your order to a carrier.

These times are the estimates that are provided to us by the carrier and not a guaranteed delivery date. Note that deliveries to rural areas may take longer.

Partial deliveries

To offer the best packaging and the quickest delivery your order may be sent in two or more shipments.  This will be highlighted in the tracking information you will receive with your tracking email. Your parcels may arrive at different days and times, but you will always be able to track the shipment on the shipping carriers website. In this case you will receive sereral deliveries. ​

Service impacts from the COVID-19 Coronavirus ourbreak:

Your order may be slightly delayed as a result of the safety measures taken by both governments and our carriers.
You may not be asked for a signature when receiving your delivery. You can find up-to date information on the safety precautions taken by FedEx here.

FedEx Economy Home Delivery

Price – small items, UK: £12 for orders with a value below £25; £9 for orders with a value above £25; Free for orders above £149

Price - large items, UK: £49

Shipping time: 2-3 weeks (Mainland UK)

The shipping time with economy to the UK is currently significantly longer than usual. This is due to these orders being processed through a different sorting terminal, which is currently experiencing large delays.

Price - South Korea: £29

Shipping time - South Korea: 3-5 working days

All orders are shipped with FedEx/TNT home delivery by default. FedEx/TNT offer kerbside delivery, which means you are responsible for bringing the order into your home.

FedEx Priority Home Delivery

Price – small items, UK: £22 for orders with a value below £25; £19 for orders with a value above £25; free for orders above £249

Shipping time – small items: 2-4 working days (Mainland UK)

Orders containing bulky items may unfortunately only be shipped with economy shipping. In some cases, certain items may make it necessary to manally re-book the order to economy shipping, even if the order appears to be eligible for priority shipping. In these cases, the priority shipping charge will of course be refunded to you.

FedEx Freight Home Delivery

Shipping time: 7-9 working days

For certain orders including particularly large items, we ship using FedEx Freight. You cannot choose FedEx Freight at checkout, as this is determined manually by our warehouse staff. If your order has to be re-booked to be shipped with FedEx Freight, that will be visible in your shipment confirmation. Of course, there is no extra charge if your order has to be shippd with FedEx Freight. FedEx Freight only offers kerbside delivery, which means you are responsible for bringing the order into your home.

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