Customer Service
Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.
You can also choose to call us:
Chat
Our AI chat is available to you 24/7. Get quick answers to frequently asked questions via our AI chat (green icon), available in the lower right corner.
To receive personal service from an agent:
Chat opening hours weekdays
8 am - 10 am GMT
1 pm - 3 pm GMT
Please note that during high demand, the chat may be temporarily closed.
Thank you for your understanding!
Phone opening hours
Monday: 8 am - 1 pm GMT
Tuesday-Friday: 8 am - 10 am GMT
We are closed on Good Friday, April 18th, and on Easter Monday, April 21st.
Package tracking
Can I track my delivery?
You can track your delivery on the FedEx or DHL website. The Serial Shipping Container Code (SSCC) will be sent to you automatically by e-mail when the item leaves our warehouse.
