Customer Service
Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.
You can also choose to contact us:
Chat with us
Chat with a customer service representative during staffed business hours or with our AI assistant who is available 24/7.
Chat hours with personal service:
Weekdays
8 am - 10 am GMT
1 pm - 3 pm GMT
Chat is available via the green icon in the lower right corner.
Please note that during high load, chat may be temporarily closed.
Thank you for your understanding!
Email
[email protected]
We aim to respond to you as soon as possible, within 48 hours on weekdays.
Phone
Monday - Tuesday
8 am - 10 am GMT
+44 20 8089 9950
Package tracking
Can I track my delivery?
You can track your delivery on the FedEx or DHL website. The Serial Shipping Container Code (SSCC) will be sent to you automatically by e-mail when the item leaves our warehouse.
