Customer Service

FAQ

Need help? In our Help Center, we have gathered answers to the most frequently asked questions regarding your order, delivery, payment, claims, and returns.

Track your order

To track your dispatched order, click here!

Contact us

Chat with us

Chat with a customer service representative during staffed business hours or with our AI assistant who is available 24/7.

Chat hours with personal service:
Monday - Friday: 8 am - 12 pm GMT

Chat is available via the green icon in the lower right corner.
Please note that during high load, chat may be temporarily closed.
Thank you for your understanding!

Email
[email protected]

B2B & Corporate Inquiries: [email protected]
We aim to respond to common inquiries within 48 hours on business days. Claims are normally addressed within 7 days.

Phone
Monday - Friday: 8 am - 12 pm GMT

+44 20 8089 9950