Customer Service
Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.
You can also choose to contact us:
Chat with us
You can chat with our AI assistant 24/7 for answers to frequently asked questions and be directed to a live agent if you need more help during the opening hours below.
Weekdays
8 am - 10 am GMT
1 pm - 3 pm GMT
The chat is available via the green icon, in the lower right corner.
Please note that during high demand, the chat may be temporarily closed.
Thank you for your understanding!
Discount codes
Are discount codes valid on reduced prices?
Discount codes do not apply on products which have had their price reduced during a campaign. Products included in a campaign are marked as such on the product page. If you have used a discount code which is not intended for you, we reserve the right to deny its use and will contact you to either cancel the order or charge you the discounted amount.
