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Customer Service

Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.
Frequently answered questions
Shipping & Delivery
Returns & Refunds
Product information
Discount codes
Claims on faulty items

You can also choose to call us:

Open weekdays between 9 am - 3 pm GMT

+44 20 808 999 50

Returns & Refunds

Which rules apply for returns?

If you are not satisfied with your purchase you may return your items within 30 days of receiving your items. If your order has been partially delivered, the return time limit for each respective item is 30 days of receiving that part of the order. Please refer to sections 5 and 6 of the terms and conditions for more details on returns, refunds and claims. Always contact customer service before returning an item, and they will guide you through the process.

Can i cancel or change an order?

If you wish to make changes to, or cancel your order before the warehouse staff has begun preparing it for shipping, we can cancel your order or remove items from it. We can unfortunately not increase the value of a transaction, and can therefore not add items or change a product to a more expensive variant. If we have begun preparing your order, it is not possible to cancel or change it, and you will have to receive the order and return it to us through the normal returns process. Please note that you bear responsibility for arranging shipping.

How do I return an item?

We have a detailed returns guide here.

When do I get my money back?

From the time your return arrives to our warehouse, we have a processing time of up to 20 days to inspect your items and approve your return. We will refund the money to you after our warehouse staff has inspected your items and approved the return. Allow for a payment processing time of 5-7 bank days before the money shows up in your account. A confirmation is sent by e-mail and the refund is always made through the same payment method which you used to make the original purchase.

Can I return an order which I've unpacked?

You have the right to unpack and check the appearance of the product. A prerequisite for your return to be approved is that your item with any original packaging must be returned in the same condition as when you received it, i.e. in essentially unchanged condition. If the product you ordered requires assembly, it must be unassembled for your return to be approved.

Attach the return label on top of the old label. If you received your package where the shipping label was attached on an outer packaging, you also need to use an outer packaging when returning the product in order for the return to be approved.

What happens if my product isn't returned in original condition?

If a product is returned to us in such a condition that it cannot be sold to another customer withot a discount, we reserve the right to make a damage deduction to your refund. The deduction is made on the refund payment before it is paid back to you. Please refer to the terms and conditions for more details.

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About Royal Design

One of the largest design stores with all the top leading brands for home decoration, tableware, kitchenwares and more.

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  • Weekdays 9 am - 3 pm GMT
Company name: Royal Design Group AB
VAT number: SE556573-242601
Porfyrvägen 2
38292 Nybro, Sweden

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