KR Customers

You as a customer bear responsibility for arranging and paying for return shipping. You also bear the legal responsibility for the items during shipping. Use a trackable shipment method and save your receipt. In the event that the return does not reach our warehouse, you need to be able to show that you dispatched the return. Returns are sent to our warehouse, the address to which will be provided to you by customer service. 

How to make a return as a Korean customer

1. Contact customer service 

Always contact customer service before making a return and they will guide you through the process. 

2. Arrange return shipping 

You as a customer bear responsibility for arranging and paying for return shipping. You also bear the legal responsibility for the items during shipping. Use a trackable shipment method and save your receipt. In the event that the return does not reach our warehouse, you need to be able to show that you dispatched the return. Returns are sent to our warehouse, the address to which will be provided to you by customer service. 

3. Package the return 

Make sure to package the return carefully so that the products are not damaged during shipping. Do not use the product packaging as shipping packaging if it was delivered in an outer packaging, as it is not sufficient to prevent shipping damages. Make sure to clearly mark the outside of your return with RETURN to avoid additional customs fees, and include a customs declaration with the returned package. 

4. Ship it 

Send the return to us. 

5. Confirmation and refund payment 

Please read our terms & conditions for more details on refunds. After we've inspected and approved your return we will make the refund payment to you. You will be sent a refund confirmation by email. The refund payment is always made using the same payment method which you used when making the original purchase. 

How to make a claim

If you've received a faulty item, please use our contact for to file a claim. You need to attach pictures of the fault as well as your order number. 

We abide by Swedish consumer law (Konsumentköplagen), which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the process. They will ask you for picture proof which clearly shows the fault/defect, as well as the product packaging, shipping packaging and packing material. 

In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame.