Welcome to our customer service! Here you can find answers to your questions on all aspects of Royal Design. You navigate through our Customer Service using the menu on the left.
Open weekdays between 9 am - 3 pm GMT
After your order has been placed, you will receive an order confirmation with information on your purchase, as well as the current stock status for all items. When your order is shipped from our warehouse you will receive a shipping confirmation by e-mail. In the shipping confirmation you will find a tracking link which you can use to follow your order all the way to your home. Finally you will be notified by text message (SMS) when the order is out for delivery. We therefore recommend that you enter an up-to-date phone number at checkout.
We’re in the process of automating our warehouse and your order will start to be processed as soon as possible. When it has started to be processed you cannot make any changes to/cancel your order.
You can always return your order to us according to our terms and conditions.
To offer the best packaging and the quickest delivery your order may be sent in two or more shipments. This will be highlighted in the tracking information that you will receive with your tracking email. Your parcels may arrive at different days and times, but you will always be able to track the shipment on the shipping carriers website.
We offer free shipping above a certain order value. The limit for free shipping may come to change, and you can always find the current threshold on the shipping information page. There you will also find the current delivery fees for each delivery service.
In your shipping confirmation there is a tracking link which you can use to find your order's current location. You can also go to our delivery information page, where there are links to the respective carriers' tracking services. If you haven't received a shipment confirmation, please contact our customer service and we'll help clear that up for you.
The prices displayed on-site are our current prices, including 20% VAT inside the UK. VAT is included in the total cost which is displayed at checkout. For orders outside the UK, the prices displayed are the prices of the products, and do not include VAT. If the VAT rate changes we reserve the right to change our prices accordingly. Price changes may happen at any time without prior notice. Prices do not include shipping fees. Shipping fees apply and are added at checkout before you complete your purchase. Due to Brexit, import tariffs will incur, RoyalDesign will cover such fees for orders to the UK.