Terms and conditions (DRAFT)

1. General information

These terms and conditions ("terns", "conditions") apply for www.royaldesign.co.uk ("the website", "on-site") which is owned and operated by Royal Design Group AB ("RoyalDesign", "we", "us", "our"). We offer fantastic products from both big and small designers and brands, and offer a carefully selected range of both the most forward-looking and classic designs from Scandinavia and the rest of the world.

These terms and conditions apply to all purchases and orders made on the webside for customers who reside in the United Kingdom, The Republic of Ireland and the Republic of Korea. I de fallen där kunden är bosatt i en annan medlemsstat inom EU annan än Sverige är villkoren tillämpliga i de delar där de inte avviker från konsumentlagstiftningen i kundens land. Vi följer den konsumenträttsliga lagstiftningen i kundens land där så föreskrivs av EU-regler.

As our customer, you have the right to demand information regarding your personal data in accordance with our integrity policy. You also have the right to demand that your personal data be changed or deleted.

Vid frågor kontakta oss via vårt kontaktformulär, så återkommer vi så fort vi kan. Vi har en målsättning att besvara ditt ärende inom 48 timmar under arbetsdagar.

If you have any questions, contact us using our contact form and we'll get back to you as soon as possible. We aim to answer your question within 48 hours during work days.

1.1 Information and contact details

Head office
Royal Design Group AB
Svensknabbevägen 17
39351 Kalmar
Sweden

Warehouse- and returns adress
Royal Design Group AB
Bruksomradet Gate 4
382 71 Orrefors
Sweden

Company information
Royal Design Group AB
Organization identification number 556573-2426
VAT identification number SE556573-242601

1.2 Purchase agreement

You enter a purchase agreement when you register payment for your order at checkout. An order confirmation is then automatically generated for your order without manual supervision. If there is an error in your order we will contact you to handle the issue. It could be the case that an item had already been reserved for another customer, a change in delivery time or other unforeseen events.

1.3 Age restriction

We only enter purchase agreements with persons 18 years of age and above, or persons under 18 years of age with permission of a guardian.

1.4 Prices

The prics displayed on-site are our current prices, including 20% VAT. VAT is included in the total cost which is displayed at chackout. If the VAT rate changes we reserve the right to change our prices accordingly. Price changes may happen at any time without prior notice. Prices do not include shipping fees. Shipping fees apply and are added at checkout before you complete your purchase.

1.5 Incorrect prices

We have tens of thousands of products on-site, and in a few rare cases a pricing error may occur. If you have purchased a product at a price which is clearly incorrect we will contact you and reserve the right to adjust the price. in that case, you will receive the option of either cancelling your order and receiving your money back, or accepting the adjusted price and paying the difference between the pre- and post-adjustment prices. We also make reservations for printing errors and inaccuracies in our marketing, newsletters and other external communication. The conditions for incorrect prices on-site apply in these channels as well.

1.6 Availability

We work hard to have as many products as possible in stock, but a certain portion of our product catalogue is only available on back order. As soon as we receive your order, we order those items from our supplier. If the shipment were to be delayed or if the items are no longer available with our supplier, we will notify you by email. If the products are no longer available for purchase, we will refund you for those products.

1.7 Warranty

As retailers we refer to the manufacturers' specifications for warranty. Some manufacturers offer extended warranties, in which case that is specified in the product description. If you have purchased an item which doesn't include a warranty, you can still make a claim if you have received a faulty item in accordance with Swedish consumer law, as per section 6 below.

1.8 Product information and pictures

We reserve the right to exonerate ourselves from any and all compensation claims regarding incorrect product information contained on the website due to printing errors, technical errors or inaccurate product images. Note that product images on the website can sometimes differ from reality and are not always an accurate representation of the real product. Colors, materials and appearance may vary due to image quality and display settings.

2. Shipment and delivery

2.1 Delivery options

We work continuously to offer quick, safe and timely deliveries at competitive rates. This is constantly under development and improvement. Please refer to our delivery options page for up-to-date information regarding shipping carriers, prices and estimated delivery times.

2.2 Restrictions

We only deliver to the United Kingdom, The Republic of Ireland and the Republic of Korea. If you wish to make an order to another country, you may visit www.royaldesign.com and choose your region. For larger shipments outside the aforementioned countries, you may also contact our customer service, and we'll attempt to arrange shipping. In that case, an additional shipping fee will apply.

2.3 Handling time

For products which are in stock, we normally have a handling time of 1-4 busines days before they are dispatched from our warehouse with one of our carriers. If a product is not in stock, we will order it from our supplier first. As soon as the product is in stock, the normal handling time applies. During holidays and special events, such as chrismtas shopping or Black Friday the handling time may be affected.

2.4 Delivery times

For back-order items we display estimated shipment times on their respective product pages. This refers to the lead time from our supplier to our warehouse. These lead times vary between suppliers and are liable to change. We cannot affect our suppliers' lead times, but will notify you by E-mail if the estimated lead time changes, as stated in section 2.5 below.

Please visit our delivery options page for the estimated delivery times for all our shipment options and carriers. Please note that our carriers' delivery times refer to after they've been handled as specified in section 2.3 and have left our warehouse.

Note that we cannot make any promises regarding our carriers delivery times, as per section 2.7 below.

2.5 Updates and confirmations

2.5.1 Order confirmation

Shortly after your payment has been processed you will receive an order confirmation with information on your purchase and up-to-date stock status on all your items.

2.5.2 Updates for back-order items

If there is a delay in shipping, we will notify you with an updated lead time. We will also notify you if an item is out of stock with our supplier.

2.5.3 Shipment confirmation

When your order is shipped from our warehouse, you will receive a shipment confirmation by E-mail. In the delivery confirmation there is a tracking link which you may use to track your order all the way to its final destination.

2.5.4 Text notification

Finally, you will be notified by text message (SMS) when your delivery is ready to collect or when it's out for home delivery.

2.6 Partial deliveries

We do not currently offer partial deliveries. If you have ordered a back-order item, we will order it from our supplier and not dispatch your order until all products are in stock.

2.7 Shipment delays, compensation claims and insurance

When your order leaves our warehouse, the transportation liability passes over to the carrier and we do not make any promises regarding shipping. We reserve the right to exonorate ourselves from any and all compensation claims regarding delays in shipping which have been caused by our carriers after an order has been dispatched from our warehouse. All shipments are fully insured.

2.8 Large items and home delivery

Our shipment providers only offer kerbside delivery of bulky goods (such as furniture) and will not help you move the products into your home.

2.9 Uncollected orders

Our shipment carriers normally keep your order for 7 days after it has arrived. If you have not collected your order, or arranged for home delivery within this time limit, your order will be returned to us and we will charge you £15 for an uncollected delivery. If you regret your purchase after the order has been prepared for shipment, you need to receive the order and return it to us, or it will be registered as an "uncollected order" and you will be charged the aforementioned amount.

3. Payments

3.1 Security

All purchases on the website are made through a secure SSL server to ensure secure shopping.

3.2 Payment Options

We currently offer credit/debit card payment for VISA, MasterCard and American Express. We also offer the option to pay with PayPal.

3.3 Refunds

If you have returned a product to us, and when we have received, inspected and approved your return, we will start the refund process. The terms and processing times for this are handled separately in sections 5.7 and 5.8. An confirmation is then sent to you by E-mail. The refund is always processed through the same payment options as the one used when the original order was placed.

4. Gift cards and discount codes

I kassan på sajten har du möjlighet att fylla i en kod för presentkort och/eller rabattkod.

At checkout you have the option of entering the code for your gift card and/or discount codes.

4.1 Regarding gift cards

Unfortunately, we do not currently offer gift cards in this particular region. We are however working on implementing gift cards in this region whenever possible.

4.2 General information regarding discount codes

Ibland går vi ut med erbjudanden i form av rabattkoder. Rabattkoder kan inte kombineras och gäller inte på varor som är prisnedsatta under en kampanj. Om du använt en rabattkod som inte är utställd till dig förbehåller vi oss rätten att neka användandet, samt kontakta dig för att cancellera din order alternativt debitera det rabatterade beloppet.

Sometimes we provide special offers using discount codes. It is not possible to combine discount codes with one another, or to combine discount codes with products which are on sale during a campaign. If you have used a discount code which is not intended for your use we reserve the right to decline the use of the discount code in question. We will then contact you and give you the option of either cancelling your order or paying the amount discounted.

4.3 Distribution of discount codes

Sharing discount codes publically, such as in social media or other external channels is not allowed, unless we have clearly stated the contrary.

5. Cancellations and returns

If you are not satisfied with your order we offer a 30 day right of withdrawal, counting from the day you received your order.

5.1 Cancellations

5.1.1 Cancelling an order before handling

If you want to cancel your order, and your order has not yet been prepared for dispatch you can cancel your order. You can also remove items from your order, provided that the order has not yet been prepared for dispatch. To cancel your order, or to remove itens from it, please contact customer service.

5.1.2 Cancelling an order after handling

If your order has already been prepared for dispatch you cannot cancel your order, and have to receive it before returning it to us by the standard returns process. If you do not collect your order, it will be registered as an "uncollected order" as per section 2.9.

5.1.3 Cancelling a back-order item

If you have ordered a back-order item and wish to cancel, but we have already placed an order with our supplier, then a cancellation fee of 10-100 percent of the sale price is applied. The fee depends on the product and the time of cancellation.

5.1.4 Validity

A cancellation is not valid until you have received a confimation from us by E-mail or phone.

5.2 Returns

If you are not satisfied with your order, you can return it to us for a refund. Please contact customer service before making a return and they will guide you through the process. For detailed information on the returns process, see our returns guide here.

5.3 Product condition

Du har rätt att packa upp och kontrollera produktens finish och funktion. Varorna måste vara i ursprungligt skick och packade i originalförpackning då de returneras till oss. Notera att originalförpackningen ej bör användas som ytterkartong i och med att produkten kan skadas och du kan få ett värdeminskningsavdrag. Produkten måste vara i oförändrat skick och till exempel ej monterad om produkten du beställt kräver montering.

You have the right to unpack and inspect a product's finish and function. Items returned to us must be in original condition and packaged in their original packaging when returned to us. Products which require assembly must be returned disassembled. Note that the product packaging should not be used as shipping packaging, as the product can be damaged and you may be liable to a damage deduction as per section 5.4 below.

5.4 Damage deductions

If a product is returned to us in a damaged or deteriorated state such that it cannot be sold to another customer without a discount, we reserve the right to make a damage deduction. The deduction is made on the total refund payment, before it is refunded to you. We make decisions on damage deductions on a case-by-case basis, but the smallest deduction possible is £20.

5.5 Return cost

As a customer, you are responsible for arranging retun shipping and assume the full cost.

5.6 Transportation liability

Transportation liability means that you bear responsibility for your shipment arriving to us in undamaged condition. You should therefore take care to pack the items carefully so that they are not damaged during transport. It is also recommended that you use a shipment option which offers tracking. Returns should be clearly marked RETUR or RETURN to avoid additional import fees.

5.7 Return processing

From the time your order arrives at our warehouse, we reserve a processing time of up to 20 work days to inspect the products' condition and register the products as returned.

5.8 Refund payments

We process the refund payment after the return processing is completed and your return is registered and approved by our warehouse staff. The return payment normally takes 5-7 days to process before the money is in your account. A confirmation will be sent by E-mail and the payment will always be made through the same payment option which was used for the original order.

6. Claims on faulty goods

6.1 General terms

We abide by Swedish consumer law (Konsumentköplagen), which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact customer service who will help you through the procss. They will ask you for picture proof which clearly shows the fault/defect.

In the case of a claim the fault should be reported as soon as possible, or as soon as it is discovered. Reporting a fault or defect within two (2) months is always considered to be within a reasonable time frame. If your case is approved, we bear responsibility for all costs, including all shipping costs. Eventuella kostnader som uppstår i samband med reklamationen, till exempel parkeringsavgifter och bensinkostnader återbetalar vi mot kvitto. Din skyldighet som konsument ligger på att begränsa skadan.

6.2 Claims process

If you have received a faulty item, please send pictures of the defect, along with your order number to our customer service. We will respond as soon as we have received your claim, and further guide you through the process.

6.3 Avgifter

Vid beviljad reklamation skickas en förbetald returfraktsedel ut till dig av kundtjänst. När vi mottagit den reklamerade varan undersöks felet på nytt och därefter skickas en ny vara till dig. Du betalar således ingen returfrakt för den reklamerade varan eller frakten för den nya varan.

If your claim has been approved and the item needs to be returned to us, we will cover the costs of shipping for both the returned item and any replacement item. You still need to arrange return shipping yourself as per section 5.5 above, but we will cover the cost if you provide a shipping receipt.

6.4 Questions and answers

At our customer service page we have collected some frequently asked questions and answers regarding claims for faulty items. Please consult with this section before initiating a claims process.

7. Privacy policy

We care about your integriy. We therefore want to keep you informed on how we use the personal details which you provide to us, as well as your rights. These are covered separately in our privacy policy.